~/portfolio/projects/brain-dump/support.md
BrainDump Support
Productivity · v1.0.0
Something broken, missing, or confusing in BrainDump? Email is the way to reach a human — one developer builds and maintains this app, and reads what arrives.
Contact
For help, a bug report, or a feature request, email xiongemi@gmail.com.
What to include
A report with these details can usually be acted on without a round trip:
- The app name — BrainDump — and the version you are running (currently v1.0.0).
- Your device model, for example iPhone 15 or Pixel 8.
- Your iOS or Android version.
- What you expected to happen, what happened instead, and the steps that led there.
- A screenshot or screen recording, if it makes the problem easier to see.
Common questions
- How much does it cost?
- Writing, saving, and dictating notes are free and unlimited. The free tier is supported by advertising and includes a limited number of free AI summaries. Premium removes the ads and the summary limit, and adds notebook invitations and a larger watchlist.
- Do I need an account?
- Not to write notes — those can be saved on the device on their own. An account is needed for anything that leaves the device: syncing, AI processing, and shared notebooks.
- How do I cancel my subscription?
- Manage it in your Apple App Store or Google Play account settings. Subscriptions are billed by the store, not by us.
- How do I export or delete my data?
- Open Settings, then "Export account data" for a JSON copy, or "Delete account" to permanently remove everything.
- The AI didn't work.
- AI processing is a premium feature, with a few free trial runs. Check your internet connection and try again from the Today screen.
Store listings
Not on a store yet — BrainDump is awaiting its first release.